Refund policy

Return & Refund Policy

Overview

At THEPOSITIVECHANT, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you. This Return & Refund Policy explains the terms, conditions, and procedures for returning products and receiving refunds.

Return Policy

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging
  • Returns must be initiated within 7 days from the date of delivery
  • A valid proof of purchase (order confirmation or receipt) is required for all returns

Non-Returnable Items

  • Gift cards
  • Personalized or custom-made products
  • Items marked as Final Sale

How to Initiate a Return

Contact Us

Email us at Info@thepositivechant.ae with your order number, the item(s) you wish to return, and the reason for the return.

Authorization

Our customer support team will review your request. If approved, you will receive return authorization along with shipping instructions.

Pack & Ship

Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Please use a trackable shipping method for your return.

Return Shipping Costs

Customer Responsibility

Customers are responsible for all return shipping charges. Shipping costs are non-refundable.

Damaged or Defective Items

If the return is due to a manufacturing defect or an error on our part, THEPOSITIVECHANT will cover the return shipping costs.

Refund Policy

Refund Processing Time

  • The return window is 7 days from delivery
  • Once a return is approved, the refund will be initiated within 5–7 working days

Processing Refunds

After receiving and inspecting the returned item(s), we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be credited to your original payment method within 5–7 working days.

Partial Refunds

Partial refunds may be granted at our discretion for items that are:

  • Not in original condition
  • Damaged or missing parts not caused by our error

Late or Missing Refunds

If you have not received your refund:

  • Recheck your bank account
  • Contact your bank or credit card provider, as processing times may vary
  • If the issue persists, contact us at Info@thepositivechant.ae

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same product, please contact us at Info@thepositivechant.ae for further assistance.

Contact Us

For any questions regarding this Return & Refund Policy, please reach out to us:

THEPOSITIVECHANT
📧 Email: Info@thepositivechant.ae
📞 Contact Number: +971 043545548
📍 Address: Dubai, United Arab Emirates (UAE)